Last Updated: October 18, 2026
At Lamis Finds, we want you to feel confident and satisfied with every purchase. We are committed to providing practical solutions if you encounter an issue with your order.
30-Day Return Policy
We offer a voluntary 30-day return period for eligible products, beginning on the date your order is delivered.
To qualify for a voluntary change-of-mind return, the product must:
- Be returned within 30 days of delivery.
- Be unused and in its original condition.
- Include original packaging, accessories, and supplied components where possible.
- Be accompanied by proof of purchase or an order number.
These conditions do not restrict your statutory rights concerning faulty, damaged, or incorrectly described goods.
How to Request a Return
To request a return, please email us at:
Include the following information:
- Your full name
- Order number
- Reason for the return
- Photos of the item, where relevant
Our customer support team will review your request and provide return instructions.
Please do not send products to an address without receiving return instructions.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive an item that is damaged, defective, incorrect, or materially different from its description, contact us as soon as reasonably possible.
We may ask for photographs or additional information to help assess the issue.
Where required by applicable law, we will provide an appropriate remedy, which may include a repair, replacement, or refund.
We will not require you to pay return shipping costs where applicable law makes those costs our responsibility.
Change-of-Mind Returns
Eligible change-of-mind returns may be accepted within our voluntary 30-day return period.
Customers are generally responsible for the direct cost of returning an item for a voluntary change-of-mind return, unless otherwise agreed or required by law.
Any applicable return shipping charges will be disclosed as required by law.
UK Consumer Cancellation Rights
For eligible online purchases by consumers in the United Kingdom, a statutory 14-day cancellation period generally applies from the day after delivery, subject to applicable exceptions.
Customers who exercise this right must notify us within the applicable cancellation period and return the goods within the legally required timeframe.
Refunds, standard outbound delivery costs, and return costs will be handled according to applicable UK consumer law.
Our voluntary return policy does not reduce these statutory cancellation rights.
Refund Processing
Once a refund has been approved, it will be issued to the original payment method unless an alternative is permitted by law and agreed with the customer.
Refunds required under applicable consumer law will be processed within the legally prescribed timeframe.
Depending on your bank or payment provider, additional time may be required for the funds to appear in your account.
Exchanges
If you receive an incorrect or defective item, please contact us to discuss a replacement or another appropriate remedy.
Exchanges requested for personal preference are subject to product availability and the eligibility requirements of our voluntary return policy.
Non-Returnable Items
Certain products may be excluded from voluntary returns where clearly disclosed before purchase and permitted by law.
Any such exclusions do not affect statutory consumer rights.
Lost or Undelivered Orders
If your order does not arrive within the agreed delivery period, please contact us.
We will investigate the issue with our shipping partners and provide an appropriate resolution under applicable consumer laws.
Contact Us
Lamis Finds
Website: https://lamisfinds.com
Email: lamis.ahmad369@gmail.com
Nothing in this policy excludes, restricts, or modifies consumer guarantees or statutory rights that cannot lawfully be excluded.